If you have difficulties to process a payment on our site, we suggest you check the following:
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Is your card valid for online purchases?
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Did you have a stable internet connection during the payment process?
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Did you fill in the correct card information?
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Do you have a sufficient balance?
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Does your card allow payment processes in another currency?
We suggest trying another browser or device, using a different card, or choosing from other payment methods.
You can also try the following actions to try and fix the issue:
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Refresh the browser.
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Clear the cache and cookies.
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Use a different browser.
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Use a different device.
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You will always receive an error message when your payment has not been approved on our site, please read it carefully. If you have a generic message to contact your bank, please do so.
Unfortunately, we do not have the ability to fix credit card-related errors and this may be something that you have to report to your bank for assistance.